Offering BPO Services from other countries. Modes of connectivity includes MPLS, Leased Lines, SIP Trunks, etc.
Offering BPO Services from other countries. Modes of connectivity includes MPLS, Leased Lines, SIP Trunks, etc.
Offering BPO Services from the same country. Modes of connectivity include MPLS, Leased Lines, SIP Trunks, etc
Offering BPO Services from bordering or neighboring country. Modes of connectivity include MPLS, Leased Lines, SIP Trunks, etc
IT Infrastructure Management
Legal Process Outsourcing
Knowledge Process Outsourcing
Ticketing, Booking, and related services
Accounts Processes and related services
Research Process Outsourcing
Will be used by service providers for cost reduction, delivery enhancement, and enhancing agent performance (give an example what kind of technology)
Train Agents and team members to handle multi-domain processes in order to overcome skill set constraints being faced by the BPO industry
Most start-ups have a limited budget and look for cost effective serviceability. BPO vendors have an opportunity of tapping these start-ups as their customers
With SMEs entering the BPO industry, customers now have the ability to negotiate prices and services wanted which was not possible when only corporates and conglomerates controlled the industry
Conservative policies of the right-wing, nationalist government will limit offshore investments to promote a nation-first agenda
The BPO industry in India has a lot of growth potential, with the government looking to drive foreign investment in India and improve the ease of doing business in the country
This year has seen countries such as Bulgaria, Romania, Columbia, Mexico, and Egypt emerge as potential competitors to India and Philippines
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